Open to opportunities

Muhamed Haneef Khan

@muhamedhaneefkhan

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Customer Support Executive dedicated to enhancing client satisfaction.

India

Message

What I'm looking for

I am looking for a role that challenges me and allows for professional growth while contributing to team success.

As a Customer Support Executive with extensive experience, I am committed to providing exceptional service and support to clients. My journey began at Wipro Ltd, where I honed my skills in managing pension and retirement-related operations, ensuring accuracy and compliance while serving as the Single Point of Contact for various processes.

Currently, at UTK-BizConnect, I excel in delivering first-level support, troubleshooting customer issues, and ensuring timely resolutions. My background as a Data Annotation Specialist has equipped me with strong analytical skills, enabling me to manage and process data efficiently. I am passionate about utilizing my skills to contribute to the growth and success of my organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive

Current

UTK-BizConnect

Aug 2024 - Present (11 months)

Provided first-level support and communicated effective solutions to customer issues. Created service requests on behalf of users to log and track issues, escalating unresolved queries to the appropriate support level for timely resolution.

Customer Support Troubleshooting Technical Support Password Resets

Data Annotation Specialist

Eligarf Tech

Feb 2023 - Aug 2024 (1 year 6 months)

Segregated and labeled data using an Annotation Tool for structured data classification. Performed normalization and cleaning of labeled data using data structure concepts, ensuring daily productivity and quality standards were consistently met.

Data Annotation Data Labeling Data Normalization Data Cleaning Data Structures Productivity Standards Quality Assurance Excel

Senior Associate

Wipro Ltd

Jul 2007 - Jul 2012 (5 years)

Managed various pension and retirement-related operations, including processing member information, following up on pending actions, and allocating tasks. Acted as a Single Point of Contact (SPOC) for multiple work types, resolving issues and managing queues.

Queue Management Process Improvement Training Auditing Quality Control Error Review Compliance

Education

Degrees, certifications, and relevant coursework

State University

Bachelor of Computer Applications, Computer Applications

Completed a Bachelor of Computer Applications (BCA) at State University. This program provided a foundational understanding of computer science and its applications.

Secondary Education Examination Board

Higher Secondary Certificate, General Studies

Obtained a Higher Secondary Certificate (HSC) from the Secondary Education Examination Board. This certification signifies completion of secondary education.