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Nidhi Nagar

@nidhinagar

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I manage SLA-driven technical support workflows, ticket quality, and accurate client-focused issue resolution.

India

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What I'm looking for

I'm looking for a technical support or operations role where I can manage tickets, troubleshoot issues, maintain SLA-driven quality, coordinate with clients, and grow through structured processes and collaboration.

At TELUS Digital, I annotated 3D home tours for the Zillow process, delivering accurate virtual-property feature markings within SLA deadlines.

I worked closely with QA teams to review and validate annotations, maintaining consistency and quality across projects. I also joined monthly client meetings to discuss progress, address feedback, and improve deliverables.

I've built hands-on technical support experience through Zendesk ticketing simulations, where I categorized, prioritized, documented, updated, and escalated technical issues. I also developed an Excel-based ticket and SLA tracker for monitoring status, assignments, priorities, turnaround time, and pending resolutions.

I'm focused on accurate, process-driven support operations, bringing troubleshooting, documentation, customer communication, quality assurance, and multitasking to every workflow.

Experience

Work history, roles, and key accomplishments

Annotation Analyst

Telus Digital

Mar 2024 - Jan 2025 (10 months)

Annotated 3D home tours for clients, ensuring accurate marking of features and completing tasks within SLA. Collaborated with QA teams to maintain high quality standards and participated in monthly client meetings.

Annotations Quality Assurance SLA Management Client Coordination Time Management