Open to opportunities

Deepali Saini

@deepalisaini

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Back Office Executive specializing in order verification, customer relations, and data integrity.

India

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What I'm looking for

I’m looking for an Order Verification or back-office role where I can verify orders accurately, protect company assets, and support customers with clear communication—while using my attention to detail, records management, and MS Office skills to improve accuracy.

I’m a highly organized Back Office Executive with a strong background in customer relations and data integrity. I focus on protecting company assets by ensuring order accuracy through rigorous verification and clear communication.

In my back-office roles, I maintained and organized records while ensuring compliance with internal regulatory standards. I also verified orders by contacting customers to confirm they placed the order, using identity verification questions, and checking shipping addresses for correct, deliverable formatting.

I’ve handled end-to-end order processes like processing orders/returns, cancellations, exchanges, and refund requests, along with follow-ups to confirm resolutions. I also bring administrative support experience, including document verification, schedule planning, recruitment and interview coordination, attendance/leave management, and payroll/HR reporting using MS Word, Excel, and Microsoft Office.

Experience

Work history, roles, and key accomplishments

Back Office Executive

Kudos Ayurveda Healthcare Pvt Ltd

Jan 2024 - Jun 2026 (2 years 5 months)

Maintained and organized company records to ensure compliance with internal regulatory standards. Contacted customers by calls/emails to confirm order placement and verified order details such as shipping address formatting and deliverability.

Data Integrity Identity Verification Shipping Address Validation Compliance Records Management

Back Office Executive

Kudos Ayurveda Pvt Ltd

Jan 2024 - Jun 2026 (2 years 5 months)

Maintained and organized company records and supported compliance with internal regulatory standards. Verified customer orders via calls/emails and checked shipping address formatting and deliverability.

Order Verification Data Integrity Compliance Record keeping Identity Verification Email Support Phone Support

Back Office Executive

Atiya Herbs Yunayur Marketing Pvt Ltd

Aug 2023 - Dec 2024 (1 year 4 months)

Handled customer issue resolution through active listening and clear verbal/written communication. Processed orders/returns and managed follow-ups to ensure customer satisfaction.

Active Listening Customer Support Verbal Communication Written Communication Order Processing Returns Processing Refund Requests Customer Communications Returns Cancellations Exchange

Recruitment NDR

Vedacare Pvt Ltd

Sep 2022 - Aug 2023 (11 months)

Coordinated recruitment and interview scheduling and managed candidate calls/emails. Maintained employee records and supported attendance/leave and payroll-related HR reporting.

Recruitment coordination Interview Scheduling Candidate Calls Employee records management Payroll Support HR Reporting

NDR Recruitment Support

Vedacare Pvt Ltd

Sep 2022 - Aug 2023 (11 months)

Managed recruitment and interview coordination, including candidate calls and interview scheduling. Maintained employee records and documentation, and supported attendance/leave and payroll/HR reporting.

Recruitment coordination Interview Scheduling Candidate Calls Employee records management Payroll Support HR Reporting

Front Office

Tanishq Jewellery

Aug 2021 - Mar 2022 (7 months)

Provided front office support including phone and inquiry handling, appointment scheduling, and customer greeting. Managed customer records and handled complaints.

Front Desk Support Inquiries Handling Customer greeting Customer Management Complaint Handling

Front Office Inquiry Handling

Tanishq Jewellery

Aug 2021 - Mar 2022 (7 months)

Handled front office phone inquiries, appointment handling, customer records, and customer greeting. Managed complaints through customer support and communication.

Inquiries Handling Customer Management Customer greeting Complaint Handling Customer Support

Education

Degrees, certifications, and relevant coursework

Delhi University

Bachelor of Arts (BA), Arts

2016 - 2019

Activities and societies: Administrative task work; problem solving

Earned a Bachelor of Arts (BA) from Delhi University between 2016 and 2019. Built experience in administrative tasks and problem-solving.

University of Delhi

Bachelor of Arts (BA), Arts

2016 - 2019

Activities and societies: Advanced Excel (skills noted)

Earned a Bachelor of Arts (BA) from University of Delhi between Aug 2016 and Oct 2019. Strengthened data handling skills including advanced Excel.

GURU NANAK GIRLS

Senior Secondary, Senior Secondary

2014 - 2015

Activities and societies: Team coordination; document verification; client coordination

Completed senior secondary education at Guru Nanak Girls. Worked on coordination tasks supporting document verification and related administrative activities.

Guru Nanak Girls Senior Secondary School

Senior Secondary, Senior Secondary Education

2014 - 2015

Activities and societies: Client coordination; schedule planning

Completed Senior Secondary at Guru Nanak Girls Senior Secondary School from Jan 2014 to Jul 2015. Took part in client coordination and schedule planning activities.

Basic Computer (Microsoft Office) Course

Basic Computer / Microsoft Office Course, Computer Skills

2020 -

Completed a basic computer course (Microsoft Office) starting in March 2020. Focus was on basic computer skills and Microsoft Office proficiency.

GURU NANAK GIRLS

10th, 10th

2012 - 2013

Activities and societies: Office coordination team; document verification; client coordination; schedule planning

Completed 10th education at Guru Nanak Girls. Participated in office coordination activities including documentation and client coordination.

Guru Nanak Girls Senior Secondary School

10th (Secondary), Secondary Education

2012 - 2013

Activities and societies: Office coordination team coordination; document verification

Completed 10th at Guru Nanak Girls Senior Secondary School from Jan 2012 to Jul 2013. Participated in office coordination and document verification activities.