Open to opportunities

Narayana vellore

@narayanavellore

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Verification specialist and customer service professional delivering exceptional customer support.

India

Message

What I'm looking for

I’m seeking a customer service position in the information service industry where I can use communication and problem-solving to handle inquiries, manage escalations, and support a Customer Success, Service & Operations team with consistent, accurate service delivery.

I am a Verification Specialist and Customer Service Professional with experience handling customer inquiries, documentation, and demand calls. I focus on communication, interpersonal skills, and problem-solving to manage customer interactions and deliver timely support.

In my roles, I coordinate branch activities, address customer questions, and escalate complex issues to ensure resolution and satisfaction. I also support service standards through inbound and outbound calls, background checks, and accurate documentation, while applying MS Office and Windows OS in day-to-day operations.

Experience

Work history, roles, and key accomplishments

Current

Branch Coordinator - Verification

Current

Danush Financial Associates

Dec 2020 - Present (5 years 4 months)

Coordinated branch verification activities by handling customer-demanded calls and escalating issues to ensure timely service delivery. Addressed customer inquiries, supported resolution workflows, and communicated updates with management to maintain customer satisfaction.

Customer Service Verification Customer Escalation Documentation MS Office Data Entry Windows OS Team Coordination

Verification Specialist

Full Scan Business Solutions

Nov 2017 - Aug 2019 (1 year 9 months)

Handled customer inquiries and documentation as a verification specialist, ensuring service standards for inbound and outbound communications. Completed customer background checks and maintained accurate records of interactions and resolution outcomes.

Outbound Calling Background Checks Documentation Service standards Record keeping

Verification Specialist

CRP Risk Management

Nov 2016 - Aug 2017 (9 months)

Served as a verification specialist managing customer inquiries and documentation while meeting service standards. Conducted inbound and outbound calls, performed background checks, and maintained accurate records of customer interactions and resolutions.

Inbound Calls Outbound Calling Documentation Background Checks

Marketing Executive

Ayurwin Pharma

Nov 2014 - Oct 2016 (1 year 11 months)

Marketed Ayurvedic products through OTC shop promotions and doctor visits, building strong client relationships. Conducted market visits, explained product usage to customers, and maintained sales records while working toward sales targets.

Product Marketing Client Communication OTC Shop Marketing Sales Target Achievement Customer Education Relationship Building

Data Entry Operator

Kishore Technologies

Jun 2012 - Jun 2014 (2 years)

Performed data entry on company servers and converted files between formats to meet client requirements. Maintained accuracy by following instructions and ensuring correct conversions across documents.

Data Entry Server Data Handling Data Conversion Image To Word PDF To Word Document Formatting Instruction Based Work

Education

Degrees, certifications, and relevant coursework

Sri RKM Law College, Chittoor

LLB, Law

2022 - 2027

Pursuing an LLB degree at Sri RKM Law College in Chittoor from June 2022 to May 2027.

CSIT Computer Educational Society, Chittoor

Post Graduate Diploma in Computer Applications, Computer Applications

2007 - 2009

Grade: 93%

Completed a PGDCA (Post Graduate Diploma in Computer Applications) program at CSIT Computer Educational Society, Chittoor, from July 2007 to July 2009 with 93% marks.