Open to opportunities

Gagan Sharma

@gagansharma

Message

I resolve complex Adobe customer issues and exceed service and sales targets.

India

Message

What I'm looking for

I'm looking for a customer support or sales role where I can resolve client issues, build relationships, exceed performance targets, and contribute to business growth.

I handle complex Adobe customer issues end-to-end at Teleperformance, reducing friction and delivering faster, customer-focused resolutions. I’ve consistently exceeded CSAT, AHT, resolution-rate, and sales targets.

Previously at RK Associates, I promoted and sold insurance products, exceeded monthly targets, and converted prospects from cold calls, referrals, and walk-ins into long-term clients.

I bring strong communication, needs-analysis, and client-follow-up skills, supported by MS Office, spreadsheets, and international voice and chat support experience.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Customer Expert

Current

Teleperformance

May 2025 - Present (1 year 3 months)

Handled complex Adobe customer issues end-to-end, addressing concerns, reducing friction, and ensuring first-time or faster resolutions. Consistently exceeded key performance metrics (CSAT, AHT, resolution rate, sales target) for over 6 months by delivering fast, accurate, and customer-focused solutions.

Customer Support Issue Resolution CSAT AHT Sales

Sales Representative

RK Associates

Jun 2023 - Aug 2024 (1 year 2 months)

Successfully achieved and exceeded monthly sales targets by promoting and selling various insurance products. Generated leads through cold calling, referrals, and walk-ins, converting high-value prospects into long-term clients. Conducted in-depth needs analysis to recommend suitable insurance policies tailored to customer requirements.

Sales Lead Generation Cold Calling Needs Analysis Insurance products