At SMART SOURCE CRITICAL COMMUNICATIONS, I own end-to-end implementations for digital delivery and E-Commerce clients, translating their workflows into structured plans. I also re-engineered onboarding processes to reduce resource requirements and turnaround times.
I led a major eCommerce software client setup from kickoff to completion within 8 months, supporting adoption through targeted client training.
Previously, at YAHOO!, I managed service delivery and productivity for a global workforce of 100 editors. At GE / GENPACT, I developed a macro-driven tool that shortened a manual process from 3 weeks to 1 week and authored SOPs and training modules.
