Christina Diaz

I am a Texas-licensed All-Lines Adjuster and multi-state insurance professional dedicated to enhancing the claims journey with empathy and precision. My experience spans regulated customer service and policy operations, where I have successfully supported the First Notice of Loss (FNOL) process, ensuring policyholders receive the assistance they need during critical moments.

Throughout my career, I have maintained a strong focus on documentation accuracy and compliance, achieving over 98% accuracy in high-volume environments. My ability to communicate complex policy language clearly and compassionately has allowed me to de-escalate sensitive disputes, ensuring client satisfaction even under pressure. I am passionate about continuous improvement and have successfully proposed process enhancements that significantly reduced repeat complaints.