Basil Lukonde

Conducted comprehensive due diligence on new and existing customers to assess their risk profile. Utilized Excel to analyze large datasets, identifying unusual or suspicious patterns of customer behavior.

Assisted with risk assessments to identify potential areas of vulnerability and ensure appropriate controls are in place. Regularly monitored and reviewed internal controls to ensure compliance with company policies and regulatory requirements.

Acted as the first point of contact for customer issues and queries, resolving them effectively and efficiently. Delivered consistently excellent customer service to guarantee a positive first response on company services.

Handled accurate accounting of finances, supporting cross-company department finances. Supported accountants in preparing provisions, accruals, and reconciliations.

Created and updated fitness programs focused on cardio, strength, and conditioning. Developed sales strategies and coached staff on selling tactics to maintain a high percentage of membership enrollments.

Improved the timeliness of data entry processes by establishing effective preparing procedures, compiling, sorting, and prioritizing data before computer entry. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Improved the timeliness of data entry processes by establishing effective preparing procedures, compiling, sorting, and prioritizing data before computer entry. Reviewed and updated client correspondence files and database information to maintain accurate records.

Currently pursuing the ACCA Foundation in Accounting (FIA) to build a strong base in financial principles and practices. This program focuses on developing core accounting skills essential for financial reporting and analysis.

Completed the Google Data Analyst Professional Certificate, gaining expertise in data cleaning, analysis, and visualization. Developed skills in using various data analysis tools and techniques to derive actionable insights.

Obtained the Certified in Risk and Management Assurance (CRMA) and Certified Risk and Compliance Management Professional certifications. These certifications demonstrate proficiency in identifying, assessing, and mitigating risks, as well as ensuring compliance with regulatory standards.

Achieved the Hubspot Inbound Sales Certification, focusing on modern sales methodologies and customer-centric approaches. Gained knowledge in attracting, engaging, and delighting customers through effective sales strategies.

Completed the AML (Anti-Money Laundering) Certification, demonstrating a comprehensive understanding of AML regulations and best practices. This certification equips me with the knowledge to detect and prevent financial crimes.