Looking for a job

Grace Achi

@graceachi

Customer Care Officer at Access Bank PLC who processed financial transactions accurately and onboarded customers to digital banking.

Nigeria

Message

What I'm looking for

I’m looking to enhance my skills and knowledge in a dynamic organization that gives substantial responsibilities to new talent, where I can contribute to its objectives and goals.

At Access Bank PLC, I processed deposits, withdrawals, and transfers with 100% accuracy and onboarded individual and corporate clients while following KYC protocols.

I also helped customers use mobile app and USSD banking, reconciled transaction ledgers and cash positions, and resolved complaints. Earlier, I taught at ORJIAKOR MEMORIAL GRAMMAR SCHOOL and worked at GENEVA PHARMACY.

Experience

Work history, roles, and key accomplishments

Class Teacher (NYSC)

Orijakor Memorial Grammar School

Jan 2021 - Dec 2022 (1 year 11 months)

Prepared and delivered lesson plans, assessed student performance, and maintained accurate academic records.

Lesson Planning Student Assessment Record keeping

Pharmacy Assistant

Geneva Pharmacy

Apr 2022 - Dec 2022 (8 months)

Worked at Geneva Pharmacy in Lagos State from April to December 2022.

Health Centre Staff

Nguzu Edda Health Centre

Jan 2016 - Dec 2016 (11 months)

Worked at Nguzu Edda Health Centre in Ebonyi State in 2016.

Customer Care Officer/Transaction Officer

Access Bank PLC

Processed high volumes of financial transactions with 100% accuracy, managed client onboarding with strict KYC compliance, and identified cross-selling opportunities. Reconciled ledgers, promoted digital banking adoption, and maintained high customer retention through effective complaint resolution.

Customer Service Transaction Processing KYC Compliance Reconciliations Digital Banking Cross Selling Complaint Resolution Relationship Building