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Deborah Grundauer

@deborahgrundauer

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Operations Manager with expertise in customer success and team leadership.

Germany

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am an experienced Operations Manager currently leading a team at GoPuls in Berlin. My role focuses on ensuring customer success and happiness while managing partner relations and finance. I thrive in dynamic environments where I can leverage my leadership skills to drive operational excellence.

Prior to my current position, I served as a student assistant at Freie Universität Berlin, where I honed my organizational and tutoring skills. I developed educational materials, supported administrative tasks, and conducted workshops, which deepened my passion for helping others succeed academically.

With a Bachelor’s degree in Altertumswissenschaften, specializing in Prehistoric Archaeology, I bring a unique perspective to my work. I am committed to continuous learning and professional growth, always seeking opportunities to enhance my skills and contribute positively to my team and organization.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

GoPuls

Oct 2022 - Present (2 years 9 months)

Led the disposition team, ensuring efficient operations and customer satisfaction. Managed customer success and happiness initiatives, fostering strong partner relations.

Team Leadership Customer Success Partner Relations Finance Management Operations Management

Studentische Hilfskraft bei EinS@FU

Freie Universität Berlin

Sep 2017 - Sep 2022 (5 years)

Organized administrative tasks and provided tutoring services to students. Developed educational materials and conducted workshops.

Administrative Support Tutoring

Studentische Hilfskraft bei der DFG Kollegforschungsgruppe 2615

Freie Universität Berlin

Sep 2019 - Sep 2020 (1 year)

Conducted scientific research and edited publications. Prepared and delivered presentations.

Research Data Analysis

Education

Degrees, certifications, and relevant coursework

Freie Universität Berlin

Bachelor Altertumswissenschaften, Prähistorische Archäologie

Activities and societies: Studentische Hilfskraft bei EinS@FU (Organisation, administrative Tätigkeiten, Tutoring, Materialentwicklung, Beratung von Studierenden, Durchführung von Unterricht und Workshops); Studentische Hilfskraft bei der DFG Kollegforschungsgruppe 2615 (Wissenschaftliche Recherche, Editieren von Publikationen, Präsentationen erarbeiten und präsentieren)

Studied prehistoric archaeology, focusing on ancient civilizations and their material culture. Gained expertise in archaeological research methods and historical analysis.