Looking for a job

Deborah Enadeghe

@deborahenadeghe

Customer service agent at Banco Sabadell who resolved account, billing, and payment inquiries for English-speaking customers.

Spain

Message

At Banco Sabadell, I handled customer calls in English and helped customers from the Netherlands, England, and Ireland with account, billing, payment, and service inquiries.

I tracked incidents and complaints, identified solutions, and documented customer interactions while handling a high volume of calls.

At Toki Co, I provided customer service by phone and email, resolved customer requests, and monitored social media and online publicity.

Experience

Work history, roles, and key accomplishments

Telephone/Email Customer Service Agent/Online Admin Assistant

Toki Co

Jan 2009 - Dec 2012 (3 years 11 months)

Provided personalized customer service in English, managing high volumes of calls and emails. Resolved complex incidents and complaints, and monitored social media trends and public perception.

Customer Service Email Support Phone Support Incident resolution Complaint Handling Social Media Monitoring English

Telephone Customer Service Agent

Banco Sabadell

Jan 2025 - Present (1 year 9 months)

Handled and managed customer calls in English, resolving inquiries related to accounts, billing, payments, and services. Managed and tracked incidents and complaints, ensuring timely resolution and accurate documentation.

Customer Service Phone Support Incident resolution Complaint Handling Documentation English