Debora Helen Moraes
@deborahelenmoraes
Junior developer automating infrastructure with Python, JavaScript, and Linux-based systems.
BrazilWhat I'm looking for
I’ve worked in hosting and telecom environments, including Hostinger as a Customer Success Specialist and Unifique Telecomunicações in multiple technical support and sysadmin roles. I started in sales, then moved into technical support where I focused on infrastructure and software development.
At Unifique, I developed automation scripts, created tools, and managed virtual servers. I built an integrated application linking customer and domain data, and I implemented a help desk tool using the cPanel API to speed up responses.
I also supported data center operations—troubleshooting hosting and infrastructure issues, improving uptime, and helping raise data center security and compliance standards. In one sysadmin role, I improved server stability and reliability to a reported 99% availability rate.
Right now, I’m pursuing a Bachelor’s in Software Engineering while specializing in JavaScript and Python. I enjoy connecting knowledge across areas as a fast learner, building practical tools, and learning from different perspectives to make infrastructure work better.
Experience
Work history, roles, and key accomplishments
Provided customer success support and technical assistance to clients.
Responsible for developing scripts for automation, creating tools, and managing virtual servers. Achieved several positive outcomes, including:
- Creation of an integrated application with a customer and domain database, simplifying the management and organization of our client data.
- Development and implementation of a tool using the cPanel API for the help desk team, enabling more efficient su
Technical Support Analyst - Hosting I Data Center
Sep 2021 - Feb 2023 (1 year 5 months)
I was responsible for providing exceptional support and technical assistance to our clients. My role involves troubleshooting, resolving issues, and ensuring the smooth operation of hosting services and data center infrastructure. Some of my key achievements in this role include:
- Effectively resolving complex technical issues, ensuring minimal downtime and maximum customer satisfaction.
- Colla
Provided technical support to clients.
I played a pivotal role in identifying and acquiring clients in alignment with the company's goals. Some of the notable results achieved include:
- Mapping 85% of Brazilian companies according to our company's areas of interest.
- Establishing an effective partnership model, resulting in 30 strategic partners spread across Brazil, expanding our market presence.
- Increasing the conversion rate fr
Education
Degrees, certifications, and relevant coursework
University of the People
Bachelor of Computer Science, Ciência da Computação
2023 - 2027
Estácio
Engenharia de Software, Tecnologia da Informação
2022 - 2026
Estácio
Bachelor of Software Engineering, Information Technology
2022 - 2026
Pursuing a Bachelor's degree in Software Engineering from Estácio from 2022 to 2026.
Senac Santa Catarina
React Native , Software e Aplicativos de Mídia
2022 - 2022
Wise Up
Language, English for Business
2020 - 2021
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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