I only have experience in support but I really want to enter the development area and deepen the techniques I learned at college. I am very adaptable and learn quickly, focusing on the customer.
LLLooking for a job
Laura Lopes
@lauralopes
I'm a software developer junior, locking for experiences to develop my skills.
BrazilExperience
DTSoftware Support
dock tech
Oct 2020 - Sep 2023 (2 years 11 months)
• Queue management; Creation of documentation;
• Attendance n1 and n2;
• Customer analysis via SQL Database;
• CRM system feed and spreadsheets;
• Other support activities;
• Helped customers set up new systems, applications and software.
• Asked customers targeted questions throughout troubleshooting to determine smart solutions.
• Responded to customer emails, calls and live chat regarding techn
DL
Apprentice
De Lage Landen
Dec 2018 - Jun 2020 (1 year 6 months)
• User service;
• Release of notes in the payment system;
• Registration of new users and edition of existing registrations;
• Control of equipment provided by the sector as well as notebooks, computers and other technical support activities;
• Daily demands by email and phone.
Tech stack
Learn about the tools and technologies that Laura likes to use.
Availability
Looking for a job
Location
BrazilAuthorized to work in
Salary expectations
2k-3k BRL
Social media
Job categories
Skills
PythonSQLAWSJavaScriptJavaCommunicationData AnalysisCustomer SuccessJiraMySQLCSSCustomer SupportCommunication SkillsCRMHTMLExcelFigmaOperationsB2B SalesTechnical SupportZendeskFintechMicrosoft OfficeMicrosoft ExcelDatadogB2B SupportZendesk JIRAAtlassian JIRAJira Service DeskProduct ManagementCustomer ServiceMS ExcelIT SupportSupportUser SupportChat SupportEmail SupportSupport SoftwareIT GovernanceGovernance
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