I only have experience in support but I really want to enter the development area and deepen the techniques I learned at college. I am very adaptable and learn quickly, focusing on the customer.
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LL@lauralopes
I'm a software developer junior, locking for experiences to develop my skills.
BrazilI only have experience in support but I really want to enter the development area and deepen the techniques I learned at college. I am very adaptable and learn quickly, focusing on the customer.
Work history, roles, and key accomplishments
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dock tech
Oct 2020 - Sep 2023 (2 years 11 months)
• Queue management; Creation of documentation;
• Attendance n1 and n2;
• Customer analysis via SQL Database;
• CRM system feed and spreadsheets;
• Other support activities;
• Helped customers set up new systems, applications and software.
• Asked customers targeted questions throughout troubleshooting to determine smart solutions.
• Responded to customer emails, calls and live chat regarding techn
De Lage Landen
Dec 2018 - Jun 2020 (1 year 6 months)
• User service;
• Release of notes in the payment system;
• Registration of new users and edition of existing registrations;
• Control of equipment provided by the sector as well as notebooks, computers and other technical support activities;
• Daily demands by email and phone.
Degrees, certifications, and relevant coursework
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