Looking for a job

Laura Lopes

@lauralopes

Message

I'm a software developer junior, locking for experiences to develop my skills.

Brazil

Message

I only have experience in support but I really want to enter the development area and deepen the techniques I learned at college. I am very adaptable and learn quickly, focusing on the customer.

Experience

Work history, roles, and key accomplishments

Software Support

dock tech

Oct 2020 - Sep 2023 (2 years 11 months)

• Queue management; Creation of documentation;
• Attendance n1 and n2;
• Customer analysis via SQL Database;
• CRM system feed and spreadsheets;
• Other support activities;
• Helped customers set up new systems, applications and software.
• Asked customers targeted questions throughout troubleshooting to determine smart solutions.
• Responded to customer emails, calls and live chat regarding techn

SQL Zendesk Zendesk JIRA Atlassian JIRA Jira Service Desk Jira Product Management Customer Service Customer Support MS Excel Excel

Apprentice

De Lage Landen

Dec 2018 - Jun 2020 (1 year 6 months)

• User service;
• Release of notes in the payment system;
• Registration of new users and edition of existing registrations;
• Control of equipment provided by the sector as well as notebooks, computers and other technical support activities;
• Daily demands by email and phone.