Looking for a job

Raul Lottin

@raulottin

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Junior Dev with hands-on experience in server maintenance and development. Studying QA technologies.

Brazil

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to work on innovative projects.

As a Junior Developer based in Florianópolis, Brazil, I have hands-on experience in server maintenance, bug fixing, and internal systems development using PHP and MySQL. My journey in technology began with a strong foundation in Level 1 and 2 Technical Support, where I honed my skills in Linux server administration and IVR design using Asterisk. I am passionate about expanding my backend development and QA skills, focusing on Node.js, Nest.js, and Cypress.

At IBRIDGE TECHNOLOGY, I have successfully developed and maintained internal tools, resolved system bugs, and improved legacy code performance. My role involves collaborating with technical support teams to address critical incidents and participating in infrastructure maintenance. I take pride in my ability to manage customer-facing chatbots and ensure seamless technical deployment for new clients. My commitment to continuous learning is reflected in my certifications in JavaScript, Node.js, and React.js, which I have pursued to stay updated with industry trends.

Experience

Work history, roles, and key accomplishments

Current

Junior Developer

Current

Ibridge Technology

Jan 2025 - Present (5 months)

Developed and maintained internal tools using PHP and MySQL, resolving system bugs and improving legacy code performance. Implemented new features based on user feedback and business needs, collaborating with technical and advanced support teams to resolve critical incidents. Handled technical deployment and onboarding for new clients while managing customer-facing chatbots.

PHP MySQL System Bug Fixing Legacy Code Implementation Deployment Customer Onboarding

Technical Support Level 2 (N2)

Ibridge Technology

Mar 2024 - Dec 2024 (9 months)

Monitored and maintained Linux servers to ensure uptime and performance, and created and managed IVRs using Asterisk for client communication systems. Provided advanced technical support for internal tools and systems, collaborating with the development team to troubleshoot system-level issues. Trained junior team members and documented recurring solutions.

Linux Server Administration Asterisk IVR Technical Support System Troubleshooting Documentation Performance Monitoring

Technical Support Level 1 (N1)

Ibridge Technology

Apr 2023 - Mar 2024 (11 months)

Handled client support via phone, email, and chat for common technical issues, performing basic troubleshooting and escalating complex tickets. Logged and tracked incidents using an internal helpdesk system. Assisted with simple Linux server maintenance tasks and contributed to the improvement of support documentation.

Troubleshooting Support Ticketing Systems Documentation Customer Service Email Support

Education

Degrees, certifications, and relevant coursework

Barriga Verde University Center (UNIBAVE)

Bachelor of Information Systems, Information Systems

Completed a comprehensive curriculum focused on information technology and systems. Gained foundational knowledge in software development, database management, and IT infrastructure.