Munachi precious Iheme

I’m a customer support specialist with “2+ years of experience” across health-tech, e-ticketing, and digital media. I “manage 50–100+ daily inquiries” while maintaining a “95% CSAT score” through “technical troubleshooting and proactive problem-solving,” with a strong focus on seamless onboarding and long-term retention.

I leverage “Zendesk, Salesforce, and HubSpot” to resolve complex account bottlenecks and drive retention. In May 2025–present, I’ve facilitated the “technical onboarding of diagnostic centers and hospitals,” converting cold leads into high-volume Radsync platform users, and I’ve partnered with the “chief technical officer” to diagnose and resolve technical bottlenecks—reactivating dormant accounts.

Earlier, as a Sales & Support Executive at Ticket Danfo (May 2023–April 2025), I managed end-to-end support for an e-ticketing platform, ensuring “seamless gate security via QR systems” and helping “over 200 customers” understand products so they didn’t need to call back. I’ve also delivered “100% compliance rate” while collaborating cross-functionally (credit, risk, finance) and analyzed airline route maps to find “more efficient, lower-cost connections,” always keeping support consultative, accurate, and measurable.