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Dean Taylor

@deantaylor

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SQL Support Engineer at Microsoft resolving critical SQL Server issues and contributing to product improvements.

Costa Rica

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At Microsoft, I troubleshoot complex, critical issues in on-premises SQL Server environments and work with product engineering groups on product defects and improvements. I also develop self-help assets, automation scripts, and documentation.

Previously, at APM Terminals Moín, S.A., I implemented SQL Server Always On High Availability and created backup and disaster recovery plans. At Hewlett-Packard (HP), I supported SQL Server and Oracle database environments, including performance tuning, security, and disaster recovery.

Experience

Work history, roles, and key accomplishments

Current

SQL Support Engineer

Current

Microsoft

Jan 2019 - Present (7 years 9 months)

Own, troubleshoot, and resolve highly complex, critical technical issues for global enterprise customers utilizing on-premises SQL Server environments. Provide expert-level support for SQL Server database engines, performance degradation, corruptions, connectivity issues, and high-availability setups.

SQL Server Troubleshooting Performance Optimization High Availability Automation Documentation Mentorship

IT Database Expert / Database Specialist

APM Terminals Moín, S.A.

Jan 2018 - Dec 2019 (1 year 11 months)

Implemented and configured SQL Server Always On High Availability within the terminal's critical operations ecosystem. Designed, documented, and executed robust database backup, disaster recovery, and preventative maintenance plans.

SQL Server AlwaysOn Availability Groups Backup And Recovery Performance Optimization Indexing Query Optimization Troubleshooting

ITO Service Delivery Consultant / Database Specialist

Hewlett-Packard

Jan 2014 - Dec 2018 (4 years 11 months)

Managed, maintained, and upgraded multi-platform database servers (SQL Server on Windows, Oracle on UNIX). Monitored database health and evaluated processing workloads to identify and remediate execution bottlenecks.