Dean Skelton

Lead property operations and commercial performance across accommodation, food and beverage, tours, events, guest experience and multicultural teams. Own P&L reporting, budgeting, forecasting, purchasing, COGS and operating expenditure, optimisation using commercial data to improve profitability.

Led a 30-person team across hostel operations, delivering high guest satisfaction and strong operating standards. Supported property accounting processes, financial reporting and day-to-day operational controls.

Oversaw guest satisfaction across five properties, travelling between sites to improve guest journeys, service delivery and operating standards. Planned and coordinated countrywide events across the Philippines portfolio.

Managed daily operations of a 90+ bed hostel, improving efficiency and guest satisfaction through strategic planning. Oversaw recruitment and training for a team of 30, raising service standards and reducing staff turnover.

Managed onboarding, background checks, interviews and orientations for newly hired teachers. Supported school operations and HR activities covering coaching, benefits, employment law and performance management.

Led employee onboarding, pre-employment checks, work permit documentation and first-day orientation. Coordinated interviews with more than 70 candidates across Guangdong province.

Supervised foreign teachers, coordinating schedules, holiday planning, classroom cover and day-to-day team support. Managed onboarding for new students, supporting families and ensuring a smooth transition into the school.

Bachelor of Arts in English Literature from Harris University.