Open to opportunities

D’Ayra j User

@dayrajuser

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Customer service representative with expertise in client relations and support.

United States

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What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

I am a dedicated customer service representative with extensive experience in providing exceptional support across various industries. My journey began at Alo Yoga, where I honed my skills in managing high-volume customer interactions and resolving complaints with empathy and efficiency. This role ignited my passion for helping others, leading me to positions at Uber and the California Department of Housing and Community Development, where I further developed my ability to analyze customer service trends and implement process improvements.

At Happy Head, I embraced a hybrid role that allowed me to deliver remote support while ensuring HIPAA compliance. I take pride in my ability to educate customers about product offerings and resolve complex issues, always striving to enhance the customer experience. My academic background in Consumer Affairs and American Sign Language has equipped me with the skills to communicate effectively with diverse populations, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Happy Head

Jan 2024 - Feb 2024 (1 month)

Delivered remote support to customers via phone, email, and chat, resolving complex issues and maintaining accurate customer records while ensuring HIPAA compliance. Educated customers on products and managed financial information with confidentiality.

Customer Support HIPAA Problem Solving Data Entry Customer Relationship Management Product Knowledge Order Management Process Improvement

Case Manager/Customer Success Specialist

California Department of Housing and Community Development

Apr 2023 - Jan 2024 (9 months)

Managed communications to address casework inquiries, ensuring eligibility documentation and compliance with program guidelines. Improved operational efficiency through accurate data entry and follow-ups with landlords.

Data Entry Compliance Customer Satisfaction Problem Solving Documentation

Customer Success Specialist

Uber

Jan 2022 - Apr 2023 (1 year 3 months)

Provided high-volume support through various communication channels, resolving customer issues and analyzing service trends to enhance customer loyalty and sales support.

Customer Support Problem Solving Sales Support Data Analysis Communication Trend Analysis Team Collaboration

Customer Support Specialist

Los Angeles Metro

May 2021 - May 2022 (1 year)

Managed high-volume customer interactions, identifying recurring concerns and implementing proactive solutions. Participated in team meetings to stay updated on product changes.

Problem Solving Data Management Team Collaboration Communication Time Management Customer Satisfaction

Customer Support Specialist

Alo Yoga

Sep 2021 - May 2022 (8 months)

Assisted customers through multiple channels, managing accounts and resolving complaints with empathy. Maintained accurate records of customer interactions and transactions.

Customer Support Empathy Account Management Communication Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

California State University, Long Beach

Bachelor of Arts, Consumer Affairs and American Sign Language

2015 - 2022

Studied Consumer Affairs and American Sign Language (ASL), focusing on the intersection of consumer behavior and communication. Developed skills in customer relationship management and data analysis, preparing for a career in customer service and support.