Davis Opil

Designed and launched customer engagement strategies that lifted client retention by 22% and increased cross-sell revenue by 35% within 18 months; led and coached a distributed team of account managers and owned commercial relationships with 15+ enterprise clients.

Managed end-to-end relationships for 10+ multinational clients across EMEA and APAC, growing ARR by over $8M through expansion opportunities and product bundling while increasing platform usage up to 40% within six months.

Led relationship management for Airtel and Globacom across multiple African markets, aligning technical delivery with commercial objectives to meet revenue and adoption targets and reduce escalations via cross-functional coordination.

Led cross-functional commercial teams to align product delivery with customer needs, launched go-to-market strategies and improved salesforce effectiveness through training and route-to-trade frameworks to boost market coverage.

Led migration of yuMobile subscribers to Airtel Kenya, designed go-to-market, built customer service operations and retail execution frameworks to ensure zero service disruption and consistent customer experience.

Grew customer base by 28% in nine months across a network of channel partners and a 100+ person field sales team by redesigning territories, introducing agency models and recognition programs to boost performance.

Designed and fast‑rolled Airtel Kenya’s franchise model, launching 136 dealer-owned stores and onboarding 56 modern trade outlets to create a scalable distribution channel and drive strong retail engagement.

Bachelor of Arts in Sociology and Communication from the University of Nairobi.

Postgraduate Diploma in Project Management from the Kenya Institute of Management.

Diploma in Marketing Management from the Kenya Institute of Management.

Diploma/Studies in Management Information Systems from an institute in Nairobi.

Diploma or studies undertaken at Graffins College Westlands Campus.