At Smart Application International (U) Ltd., I monitor business-critical applications and infrastructure for health service providers, investigating alerts and production issues to maintain service availability and meet SLAs.
I automated deployment and database backup processes, reducing manual setup time by 40%. I also achieved 95%+ first- and second-level incident resolution within SLA.
As a Systems Implementation and Support Officer at Smart Application International (U) Ltd., I supported Smart Health Information management systems implementations, upgrades, and customer operations. I maintained a 99% deployment success rate while minimizing service interruptions.
Earlier, as an IT Support Officer at Phenom ElectroTech Company Ltd., I installed and maintained hardware, software, and IT systems, and supported users with technical and connectivity incidents.
