Davi Pasetto dos Santos
@davipasettodossantos
Customer Success & Support at Ômega Fit StreetWear, turning customer questions into clear documentation and managing support end to end.
BrazilWhat I'm looking for
At Ômega Fit StreetWear, I manage the Nuvemshop online store and handle customer support from pre-sale questions through post-sale issues. I also track sales responses and conversions to understand what works.
At Ômega Custom, I created customer-facing documentation and a standardized quote template to reduce back-and-forth. I also planned and built an interactive portfolio website, defining requirements and testing the user flow.
I'm studying Information Systems at Universidade Anhembi Morumbi and looking to grow into a technical customer success role supporting users of a web application.
Experience
Work history, roles, and key accomplishments
Co-founder & Operations Lead
Ômega Fit StreetWear
Feb 2026 - Present (9 months)
Set up and manage the online store on Nuvemshop, handling product catalog, promotions, and order flow. Handle customer support end to end via Instagram DM and WhatsApp, and generated ~20 sales in 3 months through personalized outreach.
Co-founder
Ômega Custom
Jan 2026 - Present (10 months)
Created client-facing documentation in two layers and designed a standardized quote template to reduce back-and-forth. Built a prospecting pipeline of 150 qualified leads with segment-specific outreach scripts.
Education
Degrees, certifications, and relevant coursework
Universidade Anhembi Morumbi
Bachelor of Science, Information Systems
Currently pursuing a B.S. in Information Systems, expected to graduate in December 2027. In the 6th semester of an online program.
Cambridge English
Cambridge English B2 Certificate, English
Holds a Cambridge English B2 Certificate, demonstrating upper-intermediate English proficiency.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Job categories
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