Minh Khả Trần
@minhtranost
I resolve customer issues and support e-commerce and retail operations.
BrazilWhat I'm looking for
I've supported customers across e-commerce and retail, resolving issues, tracking orders, and delivering clear customer consultation.
As an E-commerce Support Associate, I handled customer support, problem resolution, order follow-up, and daily operational tasks.
Previously, I provided in-store sales assistance, managed customer inquiries, and supported retail operations. I also acted as the point of contact when the store owner was absent.
I bring problem-solving, communication, teamwork, order management, and CRM and e-commerce tool experience to customer-facing roles.
Experience
Work history, roles, and key accomplishments
E-Commerce Support Associate
OST Customer Support
Jun 2022 - Jun 2025 (3 years)
Provided customer consultation and support, resolved issues, tracked orders, and supported daily operations.
Sales Associate – Store Operations
OST Customer Support
Jan 2020 - Dec 2022 (2 years 11 months)
Provided in-store customer support and sales assistance, handled inquiries, and assisted with daily retail operations.
Education
Degrees, certifications, and relevant coursework
Duy Tan University
Hospital Management
2018 - 2020
Pursued studies in Hospital Management at Duy Tan University from 2018 to 2020.
Nguyen Hien High School
High School Diploma, General Studies
Completed high school education at Nguyen Hien High School in 2017.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Job categories
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