At Hellás Fashion Store, I supported customers by email and phone, handling orders, delivery issues, exchanges, returns, and refunds.
I followed customer requests and operational issues through resolution, including shipping, inventory, and invoicing-related processes. I also updated product information and prepared monthly reports using Google Analytics.
At UNITED IDIOMAS, I deliver daily support to adult learners in a virtual classroom, identifying needs, answering questions, and resolving learning issues. I communicate in English and Portuguese and provide individualized follow-up.
As a freelance English-Portuguese translator, I translate, review, and adapt content, with terminology research, contextual analysis, and quality control. My training includes Customer Success, support, English for technology and help desk, and Artificial Intelligence.
