David Velasquez
@davidvelasquez1
Bilingual customer support specialist at OneLink BPO who resolved Supercell player issues and maintained CSAT above 85%.
ColombiaWhat I'm looking for
At OneLink BPO, I provided bilingual live-chat support for Supercell players, resolving account, gameplay, and technical issues. I maintained customer satisfaction above 85% while meeting productivity and quality targets.
At Hana Technologies Inc., I inspected LCD display components against quality standards before shipment. My careful inspection and defect prevention helped reduce product waste and rejection rates by 13% over six months.
At Tatsysand Records, where I’m a part-time Co-Founder, I coordinate releases for three independent artists and organize project timelines and digital assets. I also produce and edit music projects using Logic Pro.
Experience
Work history, roles, and key accomplishments
Co-Founder (Part-time)
Tatsysand Records
Jan 2019 - Present (7 years 9 months)
Coordinated release planning and timelines for three independent artists across multiple music projects. Managed communication between artists and collaborators throughout production and release.
Quality Control Analyst
Hana Technologies Inc.
Jan 2022 - Dec 2023 (1 year 11 months)
Inspected LCD display components against quality standards before shipment. Helped reduce product waste and rejection rates by 13% over six months through careful inspection and defect prevention.
Bilingual Customer Support Specialist
OneLink BPO
Jan 2019 - Dec 2021 (2 years 11 months)
Provided bilingual live-chat support for Supercell players, resolving account, gameplay, and technical issues. Maintained customer satisfaction above 85% while meeting productivity and quality targets.
Education
Degrees, certifications, and relevant coursework
Coursera
Professional Certificate, Digital Marketing & E-Commerce
Completed the Google Digital Marketing & E-Commerce Professional Certificate in 2025.
Full Sail University
Bachelor of Science, Recording Arts
Bachelor of Science in Recording Arts from Full Sail University, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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