Looking for a job

David User

@daviduser60

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I build profitable e-commerce marketplaces through platform operations, digital marketing, and sales optimization.

Canada

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What I'm looking for

I'm looking to lead e-commerce operations, marketplace growth, and digital marketing initiatives where I can improve profitability, platform performance, customer experience, and sales results.

I've managed e-commerce platforms at Exertis | JAM and ITM Instruments, overseeing fulfillment, inventory, product listings, promotions, and performance reporting. At Exertis | JAM, I launched a direct-to-consumer brand for beginner and emerging musicians.

At ITM Instruments, I generated $3.9 million annually across first- and third-party platforms while maintaining margins above 25%, later increasing margin to 35% while sustaining revenue. I integrated six e-commerce platforms with ChannelAdvisor, saving 40 hours per week and removing the need for an additional employee.

I've also driven paid-search performance, generating more than $19 million in annual sales from $1.4 million in ad spend and maintaining $14 in revenue for every dollar spent. My background combines B2B and B2C sales, forecasting, supplier relations, digital marketing, and team management.

Experience

Work history, roles, and key accomplishments

E-Commerce Coordinator

Exertis | JAM

Mar 2023 - Jun 2026 (3 years 3 months)

Oversaw daily operations of e-commerce platforms, ensuring seamless order fulfillment, customer satisfaction, and inventory management. Developed and implemented marketing strategies (SEO, SEM, email, and social media) to increase web traffic and online sales.

Ecommerce SEO SEM Email Marketing Social Media Google Analytics Inventory Management Product Listing Promotional Campaigns KPI Reporting

Platforms Coordinator

ITM Instruments

Nov 2018 - Mar 2023 (4 years 4 months)

Managed all 1st and 3rd party selling platforms, achieving $3.9 million in annual revenue with a profit margin over 25%. Integrated six e-commerce platforms to Channel Advisor, saving 40 hours per week and eliminating the need for an additional employee.

Ecommerce ERP ChannelAdvisor Amazon eBay Sales Forecasting Profit Margin Analysis Order Management Training Customer Satisfaction

SEM Analyst

ITM Instruments

Mar 2016 - Oct 2018 (2 years 7 months)

Managed and wrote content for Google AdWords, aiding the team in bringing ad spend down and revenue up. Hit yearly sales of over $19 million through paid ad clicks with an ad cost of $1.4 million.

Google Ads SEM PPC Content Writing Keyword Research CTR analysis Ad Optimization

Guest Services Manager

Flying J

Jan 2015 - May 2015 (4 months)

Drove sales to reach weekly goals and ensured all customer expectations were met and exceeded. Oversaw all customer complaints and dealt with them in a timely manner.

Customer Service Sales Complaint Resolution Coaching P&L Analysis

Service Representative III

ISN Audit

Sep 2013 - Nov 2014 (1 year 2 months)

Delivered quick results for audit and re-audit requests, performing special audits on many different financial planners. Worked closely with India and Toronto to ensure high quality of work.

Audit Financial Analysis Process Improvement Cross Functional Collaboration Deadline Management

Service Representative II

Bank Of Montreal

Nov 2011 - Sep 2013 (1 year 10 months)

Consistently maintained a higher than average daily productivity level and increased productivity by helping implement new procedures and processes. Recognized and escalated key requests directly to a senior rep to better protect customer experience.

Customer Service Process Improvement Compliance Confidentiality Server Backup Support

Assistant Manager

Blockbuster

Oct 2009 - Jul 2011 (1 year 9 months)

Confirmed that appropriate changes were made to resolve customers' problems and exercised sound judgment in issuing credits and making exceptions to customer policies. Managed a team of 4 to 6 employees nightly and exceeded monthly sales goals by 25-50%.

Customer Service Team Management Sales Customer Retention Problem Solving