Anna UserAU
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Anna User

@annauser4

Senior Content Lead Technical Writer with expertise in documentation.

India
Message

What I'm looking for

I am looking for a role that fosters creativity and collaboration, where I can contribute to impactful projects and continue to grow professionally.

I am a Senior Content Lead Technical Writer with over 4 years of experience in content development, technical documentation, and corporate communication. My expertise lies in crafting compelling content, managing cross-functional projects, and driving organizational change. I have successfully collaborated with high-profile clients such as IBM, Intel, and American Express, delivering high-quality documentation in fast-paced environments.

Throughout my career, I have created and managed various technical documentation, including user guides and product manuals. My proficiency in tools like Microsoft Office Suite, Adobe Experience Manager, Confluence, and Jira has enabled me to streamline workflows and improve departmental coordination by 30%. I am passionate about developing engaging content that resonates with users and enhances their experience.

Experience

Work history, roles, and key accomplishments

IL
Current

Senior Content Lead | Technical Writer

Infobell IT Solutions Pvt. Ltd.

Jan 2023 - Present (2 years 6 months)

Created and managed technical documentation, including user guides and product manuals. Collaborated with the technical team to author and publish 9 white papers on performance benchmarking for a client.

TS

Technical Content Writer

Tata Consultancy Services

Jan 2020 - Present (5 years 6 months)

Worked with HSF Affiliates on AEM to rebuild their existing website and created titles, campaigns, and short-hand web content for Tata Digital's retail app, TataNeu. Collaborated with American Express, Australia, to write SEO content and redesign their Mobile Payments website and app pages.

TH

Reporter Intern

The Hindu

Jan 2017 - Present (8 years 6 months)

Worked as a reporter intern at The Hindu, Trivandrum, under the guidance of Mr. Gauridasan Nair, for a span of one month as part of my curriculum.

Education

Degrees, certifications, and relevant coursework

ST

Sacred Hearts College, Thevara

MA Mass Communication & Journalism, Mass Communication & Journalism

Grade: 7.59% (A grade)

Completed a Post Graduate course in Mass Communication & Journalism from Sacred Hearts College, Thevara, Kochi, Kerala, affiliated to M.G. University with a 7.59% (A grade).

BK

BCM College For Women, Kottayam

BA Triple Main, English Literature, Journalism

Grade: 7.98%

Completed an Undergraduate course in English Literature and Journalism from BCM College, Kottayam, Kerala, affiliated to M.G. University with 7.98%.

MK

Mary Mount Public School And Junior College, Kottayam

12th Grade, Commerce

Grade: 90.2%

Completed 12th grade in Commerce from Mary Mount Public School and Junior College, Kottayam, Kerala, affiliated to CBSE (Central Board of Secondary Education, New Delhi), in 2015 with 90.2%.

SD

St. Joseph's School, Abu Dhabi

10th Grade, General Studies

Grade: 86%

Completed 10th grade from St. Joseph's School, Abu Dhabi, U.A.E, affiliated to CBSE (Central Board of Secondary Education, New Delhi), in 2013 with 86%.

Tech stack

Software and tools used professionally

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