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David Temalo S

@davidtemalos

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Customer support professional with SAP FI experience, live chat accuracy, and proactive conflict resolution in iGaming.

Nigeria

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What I'm looking for

I’m looking to join a fast-paced customer support team where I can apply live chat precision, SAP-backed problem-solving, and proactive de-escalation—working flexible shifts (day/nights/weekends) in an environment that values zero-error standards and clear communication.

I’m a customer-focused professional with proven expertise in high-volume data accuracy, live communication, and client relationship management. I currently manage financial transactions valued at up to 10 million Naira daily with zero-error tolerance while operating SAP Business Client and executing T-Codes like FBCJ, FB60, and F-53 at Shalina Healthcare. I verify, reconcile, and escalate discrepancies promptly, while maintaining confidential documentation with corporate governance discipline.

Beyond finance, I bring strong communication and de-escalation skills from teaching in the English Language Corps and managing classroom conflicts with calm, authoritative tone. As Founder & Client Services Lead at Flo Express (freelance language and training), I built end-to-end client relationships and maintained responsive, multi-channel communication across WhatsApp, email, and LinkedIn. I’m ready to channel this accuracy, clarity, and resilience into a fast-paced customer support environment.

Experience

Work history, roles, and key accomplishments

Current

Junior Accountant & SAP FI Analyst

Current

Shalina Healthcare Nigeria Ltd.

Jun 2024 - Present (2 years)

Managed and processed daily financial transactions totaling up to 10 million Naira with zero-error data accuracy. Operated SAP Business Client using FBCJ, FB60, and F-53, reconciling records, escalating discrepancies, and producing daily internal reports.

SAP T Codes (FBCJ FB60 F 53)Transaction Processing Reporting

Current

Founder & Client Services Lead

Current

Flo Express

Jan 2024 - Present (2 years 5 months)

Built and managed a client-facing freelance service providing SAP training, CV writing, and AI chatbot deployment. Led end-to-end client relationships with responsive multi-channel communication (WhatsApp, email, LinkedIn), handling feedback and revisions proactively.

Client Relationship Management SAP Training Email Support LinkedIn Communication

English Language Corps Teacher

NYSC (National Youth Service Corps)

Jan 2023 - Jan 2024 (1 year)

Delivered engaging language instruction to classes of 30+ students, explaining complex topics clearly and empathetically. Managed classroom conflicts through calm, authoritative communication and maintained accurate lesson plans, feedback reports, and academic records.

Teaching & Instruction Tone Management Conflict Resolution De escalation Lesson planning Reporting

Quality Control & Operations Intern

Lasena Water Ltd.

Jan 2023 - Jun 2023 (5 months)

Worked demanding production shift rotations, building resilience for 24/7 schedules including nights and weekends. Maintained precise batch tracking and compliance records, strengthening data accuracy under operational pressure.

Quality Control Operations Support & Compliance

Financial Literacy Ambassador

Cowrywise

Jan 2018 - Jan 2022 (4 years)

Facilitated financial education sessions for university students, improving public communication and outreach. Strengthened stakeholder engagement skills through structured programs and consistent delivery over multiple years.

Public Speaking Outreach Stakeholder Engagement Communication Training Delivery Facilitation

Education

Degrees, certifications, and relevant coursework

Forage

Virtual Experience, Cybersecurity

2025 - 2025

Completed the Deloitte Cybersecurity virtual experience (Forage) in September 2025.

Forage

Virtual Experience, Data Analytics (GenAI)

2025 - 2025

Completed the Tata GenAI Powered Data Analytics virtual experience (Forage) in September 2025.

NYSC (National Youth Service Corps)

NYSC Certificate, National Youth Service

2024 - 2024

Completed the NYSC program and received a certificate in 2024 (ID: OG/LAG/2024/185983).

University of Lagos (UNILAG)

Bachelor of Science, Theatre, Visual and Performing Arts

2018 - 2022

Earned a B.Sc. in Theatre, Visual and Performing Arts with a focus on communication, performance, and narrative. Built strong tone management and written expression skills for customer-facing roles.