Mishel A

I am a highly motivated and results-oriented professional with a strong background in customer support and education. My experience as a Customer Support Agent at IYOVIA allowed me to enhance customer satisfaction by efficiently processing refunds, exchanges, and service requests. I excelled in responding to live chat inquiries, ensuring timely resolutions, and maintaining detailed records of customer interactions. This role honed my problem-solving skills and my ability to navigate digital platforms effectively.

In addition to my customer service experience, I have also worked as an English Teacher at EVOLUTION, where I developed structured lesson plans tailored to meet curriculum standards and student needs. My teaching approach emphasizes engagement through diverse methods and resources, and I am dedicated to evaluating student performance and providing constructive feedback to foster improvement. I hold a Master of Science in Teaching English as a Foreign Language and a Bachelor of Science in Clinical Psychology, which enriches my understanding of student dynamics and learning processes.