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David Pinto Xirimbimbi

@davidpintoxirimbimbi

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Experienced Senior Process Executive with a background in physiotherapy.

Poland

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What I'm looking for

I am looking for a role that allows me to leverage my physiotherapy background while enhancing customer service and operational efficiency.

My name is David Pinto Xirimbimbi, and I am a dedicated Senior Process Executive with a strong foundation in physiotherapy. I graduated with a Master's degree in Physiotherapy from the Social Sciences Academy in Łódź, Poland, and have since honed my skills in both clinical practice and process management. My experience at Cognizant Poland has equipped me with the ability to efficiently process transactions while ensuring the highest level of customer satisfaction.

Throughout my career, I have demonstrated a commitment to excellence in service delivery. My role involves not only processing client transactions but also resolving issues at the first point of contact. I pride myself on my communication skills and my ability to articulate complex information in a way that is easily understood by clients. My clinical background in physiotherapy allows me to approach problems with a unique perspective, ensuring that I can meet client needs effectively.

Experience

Work history, roles, and key accomplishments

Current

Senior Process Executive

Current

Cognizant Poland

Sep 2018 - Present (6 years 9 months)

As a Senior Process Executive, I efficiently process transactions with high accuracy, ensuring customer satisfaction and resolving issues promptly. I maintain business controls and generate client-specified reports while serving as the first-level contact for customer complaints.

Customer Satisfaction Communication Problem Solving Teamwork Multitasking

Physiotherapist

Povincial Specialist Hospital

Jun 2017 - Sep 2018 (1 year 3 months)

Practiced clinical physiotherapy, focusing on rehabilitation techniques and patient care. Responsibilities included using specialized rehabilitation equipment and applying various treatment modalities.

Patient Care Electrotherapy Massage Therapy

Physiotherapist

Municipal Medical Center Dr. Karol Jonscher

May 2014 - May 2017 (3 years)

Gained experience in clinical physiotherapy, focusing on departmental organization and patient treatment. Engaged in learning and applying various therapeutic techniques and equipment.

Department Organization Treatment Techniques Exercise Therapy Treatment Planning

Education

Degrees, certifications, and relevant coursework

SŁ

Social Sciences Academy Łódź

Master, Physiotherapy

2017 - 2019

Pursued a Master's degree in Physiotherapy, enhancing clinical skills and theoretical knowledge in the field of social sciences related to health.

University of Information Technology and Skills

Master, Physiotherapy

2014 - 2017

Studied Physiotherapy with a focus on Geriatrics, gaining knowledge and skills necessary for effective treatment and rehabilitation of elderly patients.