Dawid Romańczyk
@dawidromaczyk
Senior Associate delivering customer care and tiered technical support with process-improvement impact.
What I'm looking for
I’m a customer-focused Senior Associate with 3+ years of experience in customer care and technical support at AT&T Global Network Services Polska Sp. z o.o. I handle Technical Support (Tier 1 / Tier 2) and deliver high-quality service by resolving complex customer and technical inquiries while maintaining strong customer satisfaction.
I’ve proven myself as a top performer—ranked in the Top 3% of agents across Europe and a two-time AT&T European SLA & Service Quality Summit winner. I drive incident and case handling, documentation and reporting, and operational process improvement through cross-team collaboration, stakeholder communication, and mentoring/knowledge sharing for new hires.
Experience
Work history, roles, and key accomplishments
Senior Associate Technical Support
AT&T Global Network Services Polska Sp. z o.o.
Mar 2023 - Mar 2025 (2 years)
Provided Tier 1/Tier 2 technical and customer support, resolving complex service issues while maintaining high customer satisfaction. Recognized as a Top 3% agent in Europe and a two-time AT&T European SLA & Service Quality Summit winner; drove process improvements and mentored new hires.
Education
Degrees, certifications, and relevant coursework
Dawid hasn't added their education
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