Open to opportunities

Dawid Romańczyk

@dawidromaczyk

Message

Senior Associate delivering customer care and tiered technical support with process-improvement impact.

Poland

Message

What I'm looking for

I’m looking for a role in customer care and technical support where I can own complex incidents, improve operational processes, and collaborate cross-team to meet SLA and service quality goals—while continuing to mentor and grow.

I’m a customer-focused Senior Associate with 3+ years of experience in customer care and technical support at AT&T Global Network Services Polska Sp. z o.o. I handle Technical Support (Tier 1 / Tier 2) and deliver high-quality service by resolving complex customer and technical inquiries while maintaining strong customer satisfaction.

I’ve proven myself as a top performer—ranked in the Top 3% of agents across Europe and a two-time AT&T European SLA & Service Quality Summit winner. I drive incident and case handling, documentation and reporting, and operational process improvement through cross-team collaboration, stakeholder communication, and mentoring/knowledge sharing for new hires.

Experience

Work history, roles, and key accomplishments

Senior Associate Technical Support

AT&T Global Network Services Polska Sp. z o.o.

Mar 2023 - Mar 2025 (2 years)

Provided Tier 1/Tier 2 technical and customer support, resolving complex service issues while maintaining high customer satisfaction. Recognized as a Top 3% agent in Europe and a two-time AT&T European SLA & Service Quality Summit winner; drove process improvements and mentored new hires.

Tier 1 Support Customer Care Service Delivery Process Improvement Team Collaboration Excel reporting Knowledge Sharing