David Ndanyuzwe
@davidndanyuzwe
Multilingual interpretation and customer support specialist delivering accurate, culturally sensitive communication for clients.
KenyaWhat I'm looking for
I’m a multilingual Language Specialist and Customer Support Professional focused on Kinyarwanda interpretation, translation, and client guidance. I handle high volumes of inbound and outbound calls with professionalism and empathy, resolving concerns accurately while maintaining strict confidentiality.
I support international organizations and government agencies through remote and video interpretation, preserving meaning, tone, and cultural context during official interviews and client engagements. My work emphasizes linguistic precision, impartiality, and quality assurance in sensitive immigration and administrative processes.
Alongside interpretation, I serve as a community navigator and primary contact for refugees, providing interpretation during home visits and interviews, coordinating referrals, and maintaining detailed case records and reports. I bring strong attention to detail, cross-cultural communication, and training in data protection, workplace harassment, and cybersecurity awareness.
Experience
Work history, roles, and key accomplishments
Community Navigator
RefugePoint International
Jan 2024 - Present (2 years 5 months)
Served as a primary contact for refugees seeking guidance and support services. Provided Kinyarwanda interpretation and translation during home visits and interviews, coordinated referrals, and maintained detailed case records and reports.
Kinyarwanda Customer Service Executive
Calltronix Kenya Limited
Oct 2022 - Present (3 years 8 months)
Handled high volumes of inbound and outbound Kinyarwanda calls, providing accurate information and resolving customer concerns with professionalism and empathy. Maintained detailed customer records, scheduled appointments, escalated complex cases, and ensured confidentiality and compliance with organizational procedures.
Kinyarwanda Interpreter
Norwegian Directorate of Integration and Diversity (IMDi)
Sep 2023 - Nov 2023 (2 months)
Delivered accurate Kinyarwanda-English interpretation for official meetings and client interviews. Ensured linguistic precision and cultural sensitivity while upholding confidentiality and high standards of interpretation quality.
Kinyarwanda Video Interpreter
Australian High Commission
Feb 2023 - Nov 2023 (9 months)
Provided professional Kinyarwanda-English video interpretation during official interviews and client engagements. Preserved meaning, tone, and cultural context while maintaining strict confidentiality and impartiality for sensitive immigration and administrative processes.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Arts, Healthcare Management
Bachelor of Arts in Healthcare Management completed in May 2026.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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