Issa Ahmed
@issaahmed
Multilingual interpreter and case worker specializing in refugee support and e-commerce operations.
What I'm looking for
I am a multilingual interpreter and humanitarian case worker with hands-on experience in refugee resettlement, field missions, and remote interpretation across health, legal, and social services. I bring reliable, confidential case management and accurate Somali and Swahili interpretation under pressure.
My experience includes processing resettlement cases with RSC Africa, supporting field missions in Somalia, and providing over-the-phone and video interpretation remotely for LingoAid. I consistently coordinate with protection staff, UNHCR, and interpreters to ensure timely, accurate outcomes while maintaining strict confidentiality.
Academically, I hold a Bachelor of Science focused on chemical process design and laboratory analysis from the Technical University of Kenya, and I have managed e-commerce operations with attention to data entry, documentation, and client relations. I am committed to culturally informed communication and effective cross-cultural problem solving.
Experience
Work history, roles, and key accomplishments
Over-the-Phone Interpreter
Lingoaid
Jan 2022 - Dec 2024 (2 years 11 months)
Provided Somali and Swahili interpretation via phone and video for health, legal, and social services, ensuring accuracy, neutrality, and client confidentiality in sensitive contexts.
Interpreter
RSC Africa
Jan 2019 - Dec 2021 (2 years 11 months)
Interpreted Somali and Swahili during resettlement screenings and deployed on field missions in Somalia to support communication and documentation for refugee processing.
Case Worker
RSC Africa
Jan 2018 - Dec 2019 (1 year 11 months)
Processed refugee resettlement cases, conducted interviews and data entry, and coordinated with UNHCR and protection staff to ensure timely case handling while maintaining strict confidentiality.
Education
Degrees, certifications, and relevant coursework
Technical University of Kenya
Bachelor of Science, Chemical / Process Engineering
2019 - 2024
Bachelor of Science focused on chemical process design, thermodynamics, materials science, and industrial safety with projects in production planning, energy use, and environmental management.
Availability
Location
Authorized to work in
Job categories
Skills
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