Open to opportunities

David Jose Rivera Caro

@davidjoseriveracaro

Message

Bilingual customer service professional focused on calm, accurate client intake and scheduling.

United States

Message

What I'm looking for

I’m looking for a bilingual client intake/customer service role with clear workflows and supportive teamwork. I want to use my phone support, de-escalation, and accurate documentation to help clients understand procedures and complete next steps.

I’m a bilingual (English native / Spanish fluent) customer service professional with experience supporting clients through high-volume inbound and outbound phone work, remote communication, scheduling, and structured follow-up. I’m known for clear explanations, empathy, and careful documentation that helps people understand procedures and complete next steps.

In my roles, I handle objections and sensitive concerns while de-escalating frustration and guiding callers toward the right resolution. I track pending items, update records consistently, coordinate next steps with relevant teams, and maintain quality expectations in fast-paced environments.

I also bring strong alignment with service-oriented intake work—breaking complex information into practical steps, sending reminders, and ensuring accurate CRM/case notes and record updates. Whether I’m managing enrollment-style workflows or handling confidential documentation, I work independently and stay focused on supportive, reliable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Academic Registrar & Records Coordinator

Current

Centro Educativo Prof. Ernesto Montas Montero Vallejuelo

Sep 2019 - Present (6 years 10 months)

Managed confidential academic records, official reports, schedules, and student documentation with accuracy. Assisted students, families, teachers, and leadership with procedural questions, coordinated information across departments, and maintained organized documentation during peak periods.

Document Management Reports Scheduling Spreadsheets Procedural Support

Municipal Police Director

Municipality of Vallejuelo

Mar 2024 - Jul 2026 (2 years 4 months)

Responded to public concerns, coordinated personnel, and documented incidents. Handled sensitive situations with calm decision-making, confidentiality, proper escalation, and respectful communication under pressure.

Public Concern Response Confidentiality Sensitive Issue Escalation Calm Decision Making

Graduate Enrollment Coordinator

Andrews University

Jul 2023 - Jan 2024 (6 months)

Provided remote phone and email support to applicants and students, explaining documentation requirements, deadlines, and next steps. Tracked pending items, followed up with prospects, updated records, and coordinated communication with academic teams to support enrollment completion.

Phone Support Enrollment Scheduling and Next Step Communication Document Requirements Tracking

Customer Service Representative

Alorica

May 2020 - Nov 2022 (2 years 6 months)

Handled high-volume customer support by phone, assisting with account, service, and billing questions. Documented interactions accurately, followed structured workflows, de-escalated frustrated callers, and escalated complex cases appropriately.

Escalation Management Inbound Outbound Calls Customer Escalation Active Listening Account and Billing Support