SMStephanie Marsh
@stephaniemarsh
Experienced UX Research Operations Lead with a focus on data-driven strategies.
United KingdomWhat I'm looking for
I am a seasoned UX Research Operations Lead with a strong background in human-centered design and data-driven leadership. My career spans over a decade, during which I have honed my skills in strategy development, storytelling, and effective communication. I am passionate about ensuring that research is not only legally compliant but also impactful and actionable, driving positive change in organizations.
Throughout my tenure at Springer Nature and the Government Digital Service, I have led teams in delivering high-quality user research that meets accessibility standards and enhances user experiences. My experience includes managing user-centric digital communications for the Ministry of Defence and consulting for various high-profile clients. I thrive in agile environments and am dedicated to fostering a culture of continuous learning and development within research communities.
Experience
Work history, roles, and key accomplishments
UX Research Operations Lead
Springer Nature
Nov 2019 - Present (5 years 7 months)
Leading and providing strategic direction for research management at scale, ensuring the delivery of legally compliant, ethical, impactful, and actionable research.
Head of User Research and Analysis
Government Digital Service
Jun 2018 - Nov 2019 (1 year 5 months)
Responsible for maturing user research practices and ensuring quality research across UK government services.
Lead User Researcher
Government Digital Service
Sep 2017 - Jun 2018 (9 months)
Led UX research for the Service Design and Assurance Programme, ensuring high profile research delivery and accessibility standards.
Senior User Researcher
Government Digital Service
Apr 2017 - Sep 2017 (5 months)
Delivered high quality UX and accessibility research within the Design System team.
Head of Digital
Ministry of Defence
Sep 2016 - Apr 2017 (7 months)
Led user-centric digital communications for the Ministry of Defence, enhancing communication and user experiences across the armed forces.
User Experience Lead
Ministry of Defence
Feb 2015 - Sep 2016 (1 year 7 months)
Managed user-centric, data-driven digital product development for the Ministry of Defence.
User Experience Consultant
Bunnyfoot
Jan 2009 - Feb 2015 (6 years 1 month)
Conducted user research and information architecture across various industries, enhancing user experiences.
User Experience Manager
HSBC
Aug 2007 - Jan 2009 (1 year 5 months)
Managed user-centric digital projects, collaborating with agencies to enhance user experiences.
Education
Degrees, certifications, and relevant coursework
CUCity University
PhD, Information Science
2003 - 2007
Conducted research on User Research Frameworks for Evaluating Geovisualization Software.
CUCity University
MSc, Geographic Information Science
2002 - 2003
ULUniversity College London
BSc, Environmental Geoscience
1999 - 2002
Availability
Location
United KingdomAuthorized to work in
Job categories
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