David Browning
@davidbrowning
I help customers find the right automotive parts through inbound phone sales and service.
What I'm looking for
I’m seeking an Inbound Phone Sales position where I can use my customer service experience and automotive knowledge to help customers find the right parts and solutions.
At O’Reilly Auto Parts, I assist customers with finding the correct automotive parts and products by answering phones, discussing repairs, compatibility, and product options, and using inventory and parts lookup systems daily. I’ve also been trusted to handle register overrides and assist with store operations.
Before that, at Grimlock Garage, I picked up and delivered automotive parts for shop repairs and helped locate the correct parts for mechanics and customers—building hands-on experience with automotive repair and shop workflow.
Experience
Work history, roles, and key accomplishments
Retail Service Specialist
O’Reilly Auto Parts
Jan 2024 - Present (2 years 5 months)
Assisted customers by phone with selecting the correct automotive parts and products using inventory and parts lookup systems. Resolved compatibility and repair-related questions and supported store operations, including register overrides.
Parts Runner
Grimlock Garage
Jan 2021 - Present (5 years 5 months)
Picked up and delivered automotive parts for shop repairs and helped mechanics and customers locate the correct items. Supported shop workflow and gained hands-on exposure to vehicle repair processes.
Education
Degrees, certifications, and relevant coursework
Tyler Junior College
Associate Degree in Criminal Justice, Criminal Justice
Earned an associate degree in criminal justice at Tyler Junior College.
Whitehouse High School
High School Diploma, High School
Completed a high school diploma at Whitehouse High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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