Open to opportunities

Thania Robinson

@thaniarobinson

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Innovative manager seeking position offering new professional challenges.

United States

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What I'm looking for

I am looking for a role that offers professional growth and challenges, where I can leverage my management skills to make a positive impact.

I am an innovative manager with a strong background in team leadership and operational management. My experience spans various roles, including my current position as a Daycare Teacher at Children’s Learning Center, where I work with children aged infant to 4 years old. Previously, I served as a General Manager at Boston Market, where I effectively oversaw a team of 17 associates, managed payroll, and ensured operational excellence through meticulous scheduling and cost control.

Throughout my career, I have demonstrated a commitment to fostering positive workplace environments and enhancing team productivity. My strong interpersonal skills have allowed me to build meaningful relationships with both guests and employees. I take pride in coaching team members on essential skills such as food safety, customer service, and revenue-driving techniques. My educational background includes a B.S. in Business Management from Johnson & Wales University, which has equipped me with the knowledge and skills necessary to excel in management roles.

Experience

Work history, roles, and key accomplishments

Current

Daycare Teacher

Current

Children's Learning Center

Aug 2023 - Present (2 years)

Responsible for working with children ranging from infant to four years old. Focused on creating a nurturing and educational environment for early childhood development.

Early Childhood Education Childcare Classroom Management Lesson planning Child Development

General Manager

Boston Market

Oct 2017 - Jul 2023 (5 years 9 months)

Managed daily store operations, including overseeing 17 associates, preparing payroll, and monitoring shifts. Optimized profits by controlling food, beverage, and labor costs while coaching team members on food safety and customer service.

Team Leadership Payroll Management Inventory Control Food Safety Customer Service Staff Training Scheduling Recruitment Operations Management

Call Center Agent

Alorica

Jul 2017 - Aug 2017 (1 month)

Handled inbound calls for clients such as DIRECTV and AT&T, providing customer support and resolving inquiries. Maintained a high level of professionalism and efficiency in a fast-paced call center environment.

Customer Service Data Entry Problem Solving Communication Skills Technical Support Client Relations

Resident Assistant

Johnson & Wales University

Feb 2017 - May 2019 (2 years 3 months)

Provided support to residents, including managing desk duties and being on-call for 24-hour shifts to address any building incidents. Created informational boards and door tags for resident communication.

Crisis Management Communication Event Coordination Administrative Support