At Hewlett-Packard, I resolve day-to-day hardware and software support incidents, researching internal knowledge sources to identify root causes. I document evidence-backed solutions in the knowledge base.
When cases remain unresolved, I escalate them to engineering teams with structured summaries. I also support software rollouts and upgrades, coordinating validation and release priorities.
At Schneider Electric, I supported inventory planning using ERP systems and investigated data inconsistencies to help maintain accurate stock records. I also conducted Bill of Materials cost analysis and evaluated suppliers and materials.
I used Excel to analyze project data and document findings for decision-making. My technical toolkit includes Python, Tableau, Office 365, and SharePoint, alongside experience with ERP systems and data validation.
