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Dhanashree Hargude

@dhanashreehargude

Technical Solution Consultant at Hewlett Packard Enterprise supporting server connectivity and virtualization, with 15% fewer recurring incidents.

India

Message

At Hewlett Packard Enterprise, I use Salesforce CRM to manage support cases, track orders, and validate service entitlements. I resolve server connectivity and virtualization issues, handling complex cases through investigation and resolution.

I also work with internal teams on root-cause analysis, contributing to a 15% reduction in incident recurrence. Earlier, I supported Windows and Linux servers as an Associate Engineer Intern and organized datasets for operational reporting as a Data Analyst Intern.

Experience

Work history, roles, and key accomplishments

Current

Technical Solution Consultant

Current

Hewlett Packard Enterprise

Sep 2024 - Present (2 years 1 month)

Utilize Salesforce CRM for end-to-end support operations, resolving 30+ technical support tickets weekly and handling complex escalated cases. Maintain service-level agreements above 98% and contribute to a 15% reduction in incident recurrence.

Salesforce Case Management Order Creation Entitlements Technical Troubleshooting Escalation Handling Root Cause Analysis SLA Management Linux Virtualization Networking Basics System Monitoring

Associate Engineer Intern

Hewlett Packard Enterprise

Mar 2024 - Sep 2024 (6 months)

Provided hands-on support for Windows and Linux servers, resolving configuration and login-related issues. Supported L1 engineers by preparing knowledge-base articles, reducing average handling time by 10%.

Windows Server Linux Troubleshooting Knowledge Base Documentation L1 support

Student Intern

Emertex

Mar 2023 - Jul 2023 (4 months)

Supported internal IT operations by managing user access and helping configure system environments. Assisted in creating documentation for internal software installations and basic Linux command usage.

IT Support User Access Management System Configuration Documentation Linux

Data Analyst Intern

Southern Command, Pune

Aug 2022 - Mar 2023 (7 months)

Processed and organized large datasets using Excel and in-house tools to support operational reporting. Coordinated with technical teams to automate repetitive data-validation tasks, saving 5+ hours per week.

Excel Data Processing Data Validation Automation Reporting