At Tech Mahindra, I manage service assurance incidents and prepare operational dashboards, productivity reports, and KPI tracking in Microsoft Excel. My work supports data-driven operational decisions and helps identify productivity trends and recurring issues.
I analyze network and circuit incidents through traffic analysis, connectivity validation, issue categorization, and root-cause identification. I also recommend preventive actions for recurring operational issues.
In my technical support role at Tech Mahindra, I supported hardware, software, application, and connectivity issues while meeting SLA and response-time targets. I performed incident analysis and root-cause troubleshooting, escalating critical issues to L2/L3 teams with complete documentation.
Earlier, I worked as a Lead Generation Specialist at Infovoicis Pvt Ltd and as a CRE at Vidyut Motors. Iām familiar with Power Query, Power BI, SQL, and data visualization.
