At First Source Pvt Ltd, I handled customer queries over chat, diagnosed TV error codes, and helped customers troubleshoot issues. I also provided important contact numbers and booked a technician when needed.
At WNS global services pvt ltd., I supported customers with gas and electricity bill payments, sent email updates, and booked technician visits when needed. I also informed customers about products and offers.
At Capita India pvt ltd., I explained bills and expenditures, helped customers add or remove special services, and provided basic troubleshooting. When needed, I transferred queries to the technical team.
I have experience with non-voice customer handling, preferably chat and email processes. I can use MS Excel and Word, and have completed training in AI tools, ChatGPT, and nutrition at Himalayan Stallion Academy.
