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Praval trivedi

@pravaltrivedi

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Customer Service Associate at Cogent E-Services Ltd. who handled billing and promotion issues through chat and voice.

India

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What I'm looking for

I'm seeking a work-from-home chat support role focused on clear communication and customer satisfaction. I want to provide accurate solutions and create positive customer experiences.

At Cogent E-Services Ltd., I handled customer inquiries and billing and promotion issues through chat and voice, using clear, timely communication.

I worked to resolve customer concerns effectively and maintain high satisfaction levels.

At Inergize Technical Pvt. Ltd., I assisted customers via chat, resolved service issues, and provided accurate solutions. I also collaborated with internal teams to support timely resolutions.

I'm seeking a work-from-home chat support role focused on clear communication and customer satisfaction, where I can provide accurate solutions and create positive customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Inergize Technical Pvt. Ltd.

Assisted customers via chat, resolved service issues and provided accurate solutions. Collaborated with internal teams to ensure timely resolution and improved customer experience.

Live Chat Customer Service Problem Solving Collaboration

Customer Service Associate

Cogent E-Services Ltd.

Handled customer inquiries, billing and promotion issues via chat and voice with clear, timely communication. Ensured customer concerns were resolved effectively while maintaining high satisfaction levels.

Live Chat Customer Service Billing Support Promotions Support Communication Skills