Darryl Snaychuk
@darrylsnaychuk
Customer-focused remote support specialist with 10+ years resolving issues and building client trust.
CanadaWhat I'm looking for
I am a customer-focused professional with over a decade of direct client interaction, phone-based support, and service delivery across remote and in-person settings. I am known for calm, empathetic communication, strong technical troubleshooting, and the ability to independently manage client relationships and documentation.
I have driven measurable results including founding a business that produced $1M first-year revenue, coordinating events and attendee experiences, and providing long-term independent client support while developing an online platform with community, courses, and membership features. I thrive in flexible, remote roles and continually expand my skills in automation, AI tools, and web development to better serve clients.
Experience
Work history, roles, and key accomplishments
Remote Client Support
Independent Consulting
Jan 2011 - Present (14 years 11 months)
Provided one-on-one remote guidance via phone, video, and messaging platforms, delivering personalized support, active listening, and solutions while developing an online platform with courses and community features.
Customer Service Specialist
Paradise Carpets
Jan 2012 - Dec 2022 (10 years 11 months)
Answered inbound customer inquiries, diagnosed product and installation issues, and coordinated service referrals or solutions while documenting interactions to ensure timely follow-up and satisfaction.
Customer Service Specialist
NuFloors
Jan 2012 - Dec 2022 (10 years 11 months)
Fielded inbound customer calls to diagnose flooring issues, schedule services, and resolve concerns through empathetic communication, consistently delivering above-and-beyond service and maintaining positive client relationships.
Customer Service Specialist
Action Flooring
Jan 2012 - Dec 2022 (10 years 11 months)
Managed inbound customer support for flooring concerns, provided technical explanations and service scheduling, and maintained strong client relationships through clear, empathetic communication.
Event Coordinator
Retreat Organization
Jan 2011 - Dec 2013 (2 years 11 months)
Managed registration databases and attendee communications for 30–50 participant events, coordinated vendor logistics, and served as primary contact to resolve attendee issues and ensure positive experience.
Business Owner
Online Speedometer Inc.
Jan 2000 - Dec 2001 (1 year 11 months)
Founded and operated an automotive service company that generated $1M in first-year revenue by building supplier partnerships, negotiating solutions, and delivering high-quality client service.
Client Relations Manager
Freelance Photography & Design
Jan 1985 - Dec 2000 (15 years 11 months)
Managed client relationships and project delivery for advertising, editorial, and corporate work across Vancouver, NYC, and Copenhagen, maintaining professional rapport under deadline pressure.
Education
Degrees, certifications, and relevant coursework
NCNorth Island College
Certificate, Web Design
2022 - 2023
Completed a Web Design Fundamentals program covering core web design principles and practical skills.
NTNorthern Alberta Institute of Technology
Diploma, Photographic Technology
1984 - 1986
Studied Photographic Technology and graduated top of class, focusing on technical photography skills and production.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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