Hanan Jilao

I am an experienced Customer Support Specialist with over 14 years in the customer service industry. My expertise lies in delivering knowledgeable product insights and effective troubleshooting, ensuring that clients receive the highest level of satisfaction. I have a proven track record of collaborating with technical teams to improve operations and resolve customer issues efficiently.

Currently, I work as a Support Specialist at Farmers Business Network, where I assist farmers and agricultural businesses with inquiries related to products and services. My role involves providing technical assistance, educating customers about our offerings, and analyzing data to help farmers make informed decisions. I am passionate about gathering customer feedback to enhance our services and ensure they meet the needs of the farming community.

In my previous roles, I have demonstrated strong team management skills, overseeing operations staff and ensuring compliance with safety regulations. My experience in customer service excellence and problem resolution has equipped me with the skills necessary to thrive in a fast-paced environment. I am now seeking opportunities as a Data Analyst or Customer Support Consultant to leverage my skills in client satisfaction and team management.