DARRECK BENDER
@darreckbender
I build AI-powered products and modern data platforms that improve business outcomes.
United StatesWhat I'm looking for
At UnitedHealth Group/Optum, I lead AI/ML and human-in-the-loop initiatives including a Voice of Customer Analyzer, Compliance Adviser, and confidence-scoring workflows that surfaced 500+ AI-flagged issues for review. Previously at AT&T DIRECTV, I delivered 80+ cross-platform promotional offers generating $541M+ in incremental revenue for 5M+ streaming subscribers.
I've modernized product, analytics, and automation systems across Blue Shield of California, Ubisoft, Verizon, the CDC, and LexisNexis—reducing latency, improving search accuracy, scaling campaign operations, and connecting complex platforms across healthcare, telecom, government, and media.
Experience
Work history, roles, and key accomplishments
Lead Product Manager – AI/ML & Human-in-the-Loop Initiatives
UnitedHealth Group / Optum
Nov 2025 - Present (10 months)
Deployed Voice of Customer Analyzer and Compliance Adviser tools, reducing resolution time and manual review burden. Engineered a Confidence Scoring Module and HITL Dashboard that surfaced 500+ AI-flagged issues for human intervention.
Education
Degrees, certifications, and relevant coursework
Mercer University
Bachelor of Science, Software Application Development and Human Computer Interaction
Grade: 3.71
Pursuing a Bachelor of Science in Software Application Development and Human Computer Interaction with a GPA of 3.71.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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