Josiah Harris-Adam
@josiahharris-adam
I build AI-enabled products that reduce costs and improve workflows.
United StatesWhat I'm looking for
At ActBlue, I automated webhook setup to save $150k annually, cut data delivery time by two days, and migrated high-volume queries to reduce bandwidth incidents by 83%. I also lead data unification work that surfaces AI-powered customer insights.
I've led product strategy and delivery across digital health, SaaS, and platform products at UCM Digital Health, Zylo, and Madaket Health. My work has expanded markets, launched revenue-generating features, reduced onboarding time, automated workflows, and helped teams use data, AI, and stronger processes to make better product decisions.
Experience
Work history, roles, and key accomplishments
Automated webhook setup to reduce CX cost by $150k annually and shorten data delivery time by 2 days. Spearheaded data unification work to surface AI-powered customer insights for users and migrated high-volume queries from OLTP to OLAP, reducing bandwidth incidents by 83%.
Initiated B2C expansion by revamping patient-facing app offerings and formulated product strategy to expand target market by approximately 50 million users. Transitioned staff to in-house tools, reducing annual expenses by $310k, and incorporated AI-based differential diagnosis engine to automate patient interactions.
Product Owner
Zylo, Inc.
Oct 2021 - Jan 2023 (1 year 3 months)
Led research, development, and release of 3 new upsell features, resulting in a $350k increase in ARR. Standardized sprint tracking and metrics, increasing accuracy of velocity projections by 32%.
Product Configuration Manager
Madaket Health, Inc.
Oct 2018 - Oct 2021 (3 years)
Managed cross-functional team to maintain and enhance core platform. Created features that reduced client onboarding time by 29% and enhanced workflow efficiency by 68%. Guided shift from manual service to SaaS model, reducing turnaround time by 99%. Initiated process automation project, boosting daily productivity by over 200 transactions.
Media Relations Strategist
Freelance Consultant
Jan 2018 - Dec 2018 (11 months)
Developed targeted messaging strategy for a political awareness campaign and conducted public speaking and brand marketing trainings. Amplified brand relevance through viral social media posts and secured media placements in outlets such as the Washington Post, ABC, and VICE.
Education
Degrees, certifications, and relevant coursework
University System of Maryland
Certificate, Agile Project Management
2019 - 2019
Grade: Pass
Activities and societies: N/A
Completed a certificate in Agile Project Management.
DePaul University
Master of Education, Counseling
2011 - 2014
Grade: 3.9
Activities and societies: DePaul Student Counseling Organization (DSCO) Executive Board Member
Earned a Master of Education in Counseling with a focus on College Student Development from 2011 to 2014.
Marlboro College
Bachelor of Arts, Literature and American Studies
2005 - 2009
Grade: 3.5
Activities and societies: Academic Integrity Committee, Admissions Committee, Committee on Lectures, Concerts and Exhibits, Desperate Measures A Cappella, Fire and Safety Commission, Selectboard, WDTR Dead Tree Radio, World Music Ensemble Designed independent thesis in performance poetry.
Earned a Bachelor of Arts in Literature and American Studies from Marlboro College from 2005 to 2009.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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