Zalak Shah
@zalakshah
Senior Product Manager specializing in AI/ML healthcare products and analytics-driven outcomes.
United StatesWhat I'm looking for
I am a Senior Product Manager with deep expertise in AI/ML product strategy, analytics platforms, and healthcare communication technologies. My clinical training as a Doctor of Physical Therapy gives me a practical understanding of care team workflows and patient engagement, which I apply to build products that improve clinical outcomes.
At Accenture I led AI/ML integrations that improved fraud detection accuracy by 25%, reduced false positives by 15%, and delivered a patient engagement MVP two weeks early while cutting patient-reported transaction time by 30%. I have driven AI-powered analytics and product decisions that increased patient retention and monthly active users.
I partner effectively with engineering, data science, clinical, operations, and compliance teams to deliver secure, HIPAA-compliant solutions. I champion responsible AI governance, measurable ROI, and data-driven roadmaps that align with organizational OKRs.
Experience
Work history, roles, and key accomplishments
Led AI/ML integration into a claims processing and health data platform, improving fraud detection accuracy by 25% and reducing false positives by 15%; delivered a patient engagement MVP two weeks early and increased patient retention by 15%.
Operations Manager
Google via Accenture + Intellum
Jul 2022 - Jul 2023 (1 year)
Implemented AI-driven onboarding that cut level-one support tickets by 15% and boosted customer satisfaction 30%; led Google Cloud migration and integrations delivering $300,000 in cost savings and built real-time analytics dashboards with 45% time savings.
Pediatric Physical Therapist
Rady Children's Hospital
Aug 2021 - Jul 2022 (11 months)
Led quality improvement and telehealth integration projects that reduced scheduling inefficiencies by 20% and increased patient access by 15%, improving clinical operational performance.
Clinic Director
Spine and Sport Physical Therapy
Jul 2019 - Aug 2021 (2 years 1 month)
Managed full clinic operations including P&L and budgeting; led telehealth platform integrations ensuring continuity of care for 300+ patients during COVID-19.
Center Manager
NovaCare Rehabilitation
Aug 2016 - Jul 2019 (2 years 11 months)
Drove 15% growth in oncology services and 50% increase in pediatric revenue through business development and used Salesforce to track clinical engagement and surface opportunities.
Education
Degrees, certifications, and relevant coursework
George Washington University
Doctor of Physical Therapy, Physical Therapy
Earned a Doctor of Physical Therapy degree, providing clinical training in patient assessment, rehabilitation, and care team collaboration.
Virginia Commonwealth University
Bachelor of Science, Health-related Sciences
Completed a Bachelor of Science degree with foundational studies relevant to healthcare operations and analytics.
The Wharton School, University of Pennsylvania
Business Analytics Certification, Business Analytics
Completed a Business Analytics certification focused on data-driven decision making and analytics tools.
Project Management Certification, Project Management
Completed project management training and holds PMP© certification through Google and PMI-aligned coursework.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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