Darnell Speights
@darnellspeights
Client Success and Sales Manager who grows revenue through retention, onboarding, and high-performing teams.
United StatesWhat I'm looking for
I’m an enthusiastic Client Success Manager / Sales Manager / Account Manager with 8 years of experience helping companies increase revenue and develop profitable client relationships.
As part of the executive team, I set yearly, quarterly, and monthly goals and reported on KPI numbers to identify opportunities that improved performance. I’ve acted as a main point of contact for onboarding and escalated calls, using product demonstrations, calls, and emails to keep clients engaged.
My results include maintaining client relationships with a retention rate of 85%+ and improving renewal performance from 75% to 95%+. I also created an NPS (Net Promoter Score) and client referral program to strengthen loyalty and drive new business.
I’m a hands-on leader who mentors and trains teams in product knowledge and execution, from client service reps to sales teams. I’ve also supported growth through cold calling, trade show promotion, and collaborating with marketing to increase traffic and reach company deadlines.
Experience
Work history, roles, and key accomplishments
Call Center Supervisor
Brandt
Mar 2023 - Present (3 years 4 months)
Provided upbeat, professional customer service to Florida residents and non-residents, answering Hunting and Fishing questions. Supported team members to improve service level and customer satisfaction.
Client Success Manager / Account Manager
Easysoft
Oct 2017 - Apr 2022 (4 years 6 months)
Set quarterly, monthly, and yearly goals for self and the client success team and tracked KPIs to identify opportunities to grow the client base. Served as the main point of contact via onboarding and escalated call handling, managing 8+ user accounts with group demonstrations and retention outcomes including 85%+ client retention.
Product Consultant
LEAP USA
Jul 2016 - Mar 2017 (8 months)
Scheduled online or on-site demos by contacting 60+ firms per day and followed up to close deals. Promoted the company at trade shows to increase sales.
Sales Manager
Assessment Technologies
Sep 2015 - May 2016 (8 months)
Worked with the CEO to open a new market by cold-calling prospects and increasing sales performance. Managed sales and client service reps and partnered with marketing to increase website traffic via mailers, emails, and social media.
Sales Manager / Renewal Specialist
EasySoft USA
Feb 2013 - Sep 2015 (2 years 7 months)
Coached the sales team to increase overall sales results by 15% and managed price increases to keep churn rate under 8% using process improvements. Increased renewal rate from 75% to 95%+ by contacting customers at renewal, building rapport, and delivering demonstrations and webinars.
Shift Manager / Assistant Branch Manager
Dial America Marketing
Jan 2004 - Feb 2013 (9 years 1 month)
Mentored and coached a staff of 30 telephone sales reps and 4 supervisors daily to improve weekly performance. Recruited new employees to replace low performers and maintained the New Jersey PM shift as one of the top 3 branches out of 35.
Education
Degrees, certifications, and relevant coursework
Gibbs College
Computer Networking/Business Management
2000 -
Grade: 3.50/4.00
Studied Computer Networking/Business Management at Gibbs College in Montclair, New Jersey, earning a 3.50/4.00 GPA.
Availability
Location
United StatesAuthorized to work in
Job categories
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