@horiannyscordero
Virtual Assistant at Independiente/Freelance who coordinated executive schedules and improved client email response times.
VenezuelaAt Independiente/Freelance, I managed daily schedules, coordinated executive meetings and travel, and followed up on client emails. I also organized corporate files in Google Drive and Dropbox and prepared weekly administrative reports.
In my remote customer support role, I handled chat, email, and ticket inquiries, contributed to client database updates and response templates, and supported basic social media marketing by scheduling posts.
Work history, roles, and key accomplishments
Recepcionista presencial
Feb 2026 - Aug 2026 (6 months)
Brindé soporte multicanal (chat, correo y tickets) resolviendo incidencias con una satisfacción del cliente superior al 70%. Colaboré en la actualización de bases de datos de clientes y en la redacción de plantillas de respuestas frecuentes.
Independiente/Freelance
Jan 2025 - Present (1 year 9 months)
Gestioné la agenda diaria, coordinación de reuniones y viajes para un equipo de ejecutivos utilizando Google Calendar. Respondí y di seguimiento a más de 8 correos electrónicos diarios de clientes, mejorando los tiempos de respuesta en un 98%.
Degrees, certifications, and relevant coursework
Curso de Computación Básico, Computing
2018 - 2018
Completed a basic computing course covering Word, Excel, and PowerPoint.
Bachiller en Ciencias, Sciences
2015 - 2016
Completed high school studies with a focus on sciences.
Curso de Asistente Virtual, Virtual Assistance
Completed a course on virtual assistance.
Software and tools used professionally
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