DSDarius Smith
@dariussmith
Experienced Credit Analyst and Claims Adjuster with a focus on compliance and customer service.
United StatesWhat I'm looking for
I am a dedicated Credit Analyst and Claims Adjuster with experience in risk analysis, customer service, and underwriting. Throughout my career, I have consistently met and exceeded departmental and company objectives, while adhering to compliance and timelines. I have a proven track record of educating Dealerships and Market Area Managers on documentation updates and funding policy changes.
At Vroom, I served as a Credit Supervisor, where I motivated a team of E-commerce credit specialists to meet production and service goals. I developed quality metrics for the team and vendor performance, set team KPIs, and measured progress toward goals. I provided mentoring and ongoing training to the team, optimizing processes to improve efficiency. Additionally, I handled customer escalations, worked directly with the funding team to expedite funding, and negotiated with banks for the best rates and fee structure.
Prior to Vroom, I worked at Country Financial/Farm Bureau Insurance as a Claim Adjuster. In this role, I investigated claims, determined applicable policy coverage, evaluated and negotiated settlements, and settled assigned claims. I initiated contact with insureds, claimants, and relevant parties to gather information and explain the claims process. I also completed physical inspections of damaged property, evaluated damages, and prepared written estimates.
Experience
Credit/Risk Supervisor
Vroom
Nov 2020 - Present (3 years 6 months)
Managed a team of E-commerce credit specialists, developed quality metrics, provided mentoring and ongoing training, handled customer escalations, and assessed and analyzed credit risk for applicants.
Credit Analyst
Credit Acceptance
Evaluated credit applications, analyzed client records, resolved dealer inquiries, and onboarded new dealers by offering initial funding assistance.
Claim Adjuster
Country Financial/Farm Bureau Insurance
Investigated claims, evaluated, negotiated and settled assigned claims, and completed physical inspections of damaged property.
Contract Coordinator
Credit Acceptance
Gathered pre/post-employment information for contractor new hirer program, conducted contractor orientation, responded to customer inquiries, and coordinated new hiring of candidates.
Repossession Specialist
Credit Acceptance
Handled accounts issued out for repossession, maximized collection/skip trace activities, and decreed amount of deficiency collections within assigned route of accounts.
Call Center Account Representative
L.T.D. Financial Services
Performed collections for current and delinquent accounts, provided customer service, performed skip tracing, and assisted in validating debt for consumer credit cards.
Inventory Control Coordinator
Technicolor
Conducted routine and non-routine analyses of in-process materials, created and maintained a master production schedule, and developed, monitored, published, and presented key performance metrics for production and inventory control.
Lead Trainer
Technicolor
Developed, conducted, and maintained the training needs identification process, delivered training programs for every level of staff, and assessed all operations as a lead trainer for new employees.
Packaging Supervisor
Technicolor
Supervised the day-to-day packaging operation for 5 packaging lines, performed yearly performances reviews, and assessed all operations as a lead trainer for new employees.
Tech stack
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Availability
Location
United StatesAuthorized to work in
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