Open to opportunities

Shaun User

@shaunuser

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Seasoned professional with expertise in risk assessment and compliance auditing.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities and values compliance and efficiency.

I am a seasoned professional with over 11 years of experience in the insurance and compliance sectors, currently seeking an Underwriter role. My extensive background in risk assessment, compliance auditing, and claims processing has equipped me with the skills necessary to enhance operational efficiency and maintain regulatory compliance. I take pride in my proven track record, achieving a 97% accuracy rate in audits, which reflects my commitment to excellence.

Throughout my career, I have successfully managed high-volume caseloads and developed strategic investigations to maximize financial recovery. My experience includes working with various claims management systems and collaborating with internal teams to resolve discrepancies. I am adept at streamlining data entry processes, which has significantly reduced manual errors and improved compliance in the transportation industry. My strong communication and collaboration abilities allow me to effectively engage with clients and stakeholders, ensuring a positive customer experience.

Experience

Work history, roles, and key accomplishments

Current

Compliance Auditor

Current

JJ Keller

Mar 2023 - Present (2 years 3 months)

Enhanced client satisfaction by achieving a 97% accuracy rate while managing an average of 150 daily audits. Collaborated with internal teams to resolve discrepancies and improve document processing turnaround time, enhancing overall operational efficiency.

Auditing Data Entry Customer Experience

Senior Subrogation Specialist

Farmers Insurance

Aug 2021 - Mar 2023 (1 year 7 months)

Independently managed a high-volume caseload of complex subrogation claims, achieving significant recovery results. Developed and executed strategic subrogation investigations to maximize financial recovery from liable parties and their insurers.

Claims Management Financial Recovery EHub SubroSource

Liability Claims Adjuster

National General Insurance

Aug 2020 - Aug 2021 (1 year)

Investigated and confirmed facts of loss for liability claims, ensuring accurate determination of coverage, liability, and damages. Negotiated settlements with claimants or their legal representatives, achieving fair and equitable resolutions within assigned authority.

Negotiation Fraud Detection

Credit Verification Specialist

Partners Credit

Apr 2016 - Mar 2020 (3 years 11 months)

Verified the accuracy and completeness of loan applicant information, assessing employment, income, and financial institution details to determine creditworthiness. Identified and escalated suspicious activity or discrepancies, contributing to fraud prevention initiatives.

Fraud Prevention Data Analysis Risk Assessment

Subrogation Audit Specialist

Afni

Mar 2013 - Apr 2016 (3 years 1 month)

Analyzed subrogation claims data to ensure accuracy and compliance, calculating recoverable amounts in line with legal guidelines, which improved claims resolution efficiency. Utilized skip tracing tools, including Accurint, to locate relevant parties for claims resolution.

Subrogation Auditing Legal Compliance Skip tracing Accurint

Education

Degrees, certifications, and relevant coursework

Purdue University

Bachelor's Degree, Finance

Currently pursuing a Bachelor's Degree in Finance. The curriculum focuses on financial analysis, investment strategies, and risk management principles.